Legno Doors keeps the right to change, remove or unilaterally modify the present terms and conditions’ purchases in regards to the transactions concluded via Legno Doors’ store or e-shop, without further warning, just notifying its visitors with a relevant update of the new revised terms and conditions on the website of the present e-shop. With the only exception referring to orders that are currently in process or have not yet completed.
Thirty (30%) to fifty per cent (50%) deposit on the validation of the order, with the rest amount to be handed with the completion of the works. For other services (with the exclusion of material purchase) the corporation can, at its own will, to be paid fully on the day of the project’s fulfillment.
Deposit is not refundable (unless the contract states otherwise) and it is reckoned as a positive and undeniable acceptance of the Offer and any other related documentations such as Technical Reports that accompany the first document, with the terms to be specified on the inside of it. In case, where the project’s construction has not yet begun due to client’s fault and it is about to be cancelled, the company keeps the right to return 80% of the deposit. This amount of money should be received by the client solely within 14 calendar days from the moment the company accepted it.
Our products’ prices and services remain the same in both of our distribution channels: store and e-shop. However, even if Legno Doors is committed to being as accurate as possible as to the quality and validity of the information provided on the website, it does not guarantee its success. That is to say, there is a possibility where the company has not yet completed the updating of the new revised prices on its website during a short period of time, resulting to a differentiation in prices between the store and the website. This is the reason why, for any clarification, it is highly recommended to contact the company directly via all available means of communication for assuring the validity of prices and solving all queries you might have.
The company can take under consideration a discount on the original product prices with the condition that this amount of money will be granted fully paid in cash and within a pre-arranged timescale (delays on the payments will lead automatically to cancellation of the discounted plans).
In cases where the measurement, with or without the inclusion of the installation, is asked to be handed to unauthorized individuals, not belonging to company’s personnel, the respective documents of ‘Measurement Form for Client’ are signed by the person in charge; taking all responsibilities for the construction of the product which will be send to the production (i.e. Dimensions, Turn etc.)
When the actual product measurements differentiate to an important extent from the ones written down on the Offer documentation (including the one of the Technical Report, when this is available); presented to the client, the company keeps the right to modify these prices respectively in favour of the real and actual new dimensions of the products that have been costed.
In the event that the customer chooses to purchase (a) product/products without the inclusion of installation process, however, upon delivery of the materials, the inclusion of the installation work is requested -i.e. modification of the agreement- (in addition to the extra monetary cost which will arise and will need to be paid in advance of the work that is going to be carried out by the company’s personnel), the company reserves the right to refuse to install the specific product(s); in question if it is found out that the materials or products have been removed from their packaging.
From the finalising moment of the works’ completion, including the installation of the products, client gives the positive feedback and confirmation that the project has been finished, through that it is acknowledged that all the completed works meet with the necessary requirements of good use reporting no damaging. Any kind of visible damage reported after this time and not being related with the product’s malfunction and manufacturing defect, will be considered as a provoked by a third party action or an incident/accident that is being far from the common and accepted product use. Such damages cannot be covered by the basic product warranty.
For a detailed report in regards to the warranty packages, for instance: What do they include and for how much time click here.
The product’s(s) warranty does not cover damages caused by a partly or thoroughly misuse of the installed product. The warranty is also not valid when the product care or maintenance has been done from an unauthorized person not belonging to Legno Doors team.
Small colour deviations in regards to the tones can be noticed among all available product categories (i.e. Apertures, Doors etc.). Colour deviations of products can even become visible in cases referring to the construction of the same product in the future (i.e Veneer Interior Doors).
The company keeps the right to change or modify some of the products’ features and prices in a continuous attempt to upgrade them.
The corporation keeps the right of changing and altering the delivery date of the products from the first works’ estimation. In case, where the client has requested after a time to change or delay the installation of the products, this delay cannot over exceed twice the time that has been required for the specific product to be constructed. For instance: An Interior Door with a timescale of 10-12 days cannot to be delayed for more than 25 days.
In the event that any type of damage is observed on the product itself that has been ordered and it has not been reported until the installation process is completed, the corporation does not bear any form of responsibility for this matter. In fact it is very important, for our good and fair form of cooperation, if the customer notices that the product that has been ordered has been damaged and it is not related to the functionality of the product itself; that the report of such matter has been delivered not after the company’s personnel leaves the working premises. The company can take into account the customer’s statement when that is proven through clear visual photographic material, that needs to be sent to the email address email@example.com or alternatively to the provided contact telephone number of the company through the ‘Viber’ application. After the technicians leave such premises, the company cannot be hold responsible anymore. In the case of a ‘Trading Cooperation’ (with the installation to be excluded as part of the deal), it is also guaranteed that any damage on the product should be acknowledged to the company (as described above) not after the driver who was present at that time; delivering the products to the customer, either on the pavement outside of the property/building or otherwise when the customer chooses to leave when the delivery takes place in our storage facilities.
The client becomes the solely accountable for granting any possible permits that need to be presented before the confirmed day of the delivery of the project, unless the company has been informed otherwise.
It is in client’s responsibility to take all necessary precautions and pre-works (floor or wall coverings, electricity supply, protective coverings on the furniture, removal of fragile objects and more), before the actual day and time where the company’s technicians are going to pay a visit for the completion of the works.
Each and every Offer and Pricings drawn up and granted in the name of each prospective client, have a validity of a maximum thirty (30) calendar days. With the exception of products and materials revaluations.
The beginning of the works for the products’ construction is determined on the next working day from the finalising moment of the dimensions when measuring products; having (of course) arranged the proper amount of money for the deposit of the project. Only in few exemptions the customer keeps the right to postpone temporarily the construction works. Useful information for an estimated delivery of a project can be found on documentation of the Offer granted to the client (or differently you can take here a look).
As long as an incident has been established justifying a warranty claim, we are in a position to offer, at our discretion, compensation on the following terms (based on each product):
By signing the present contract on the __/__/__, the client accepts and comply with the terms of the provided service for the __________________ product (___ pieces) of the __________________ warranty package.